For Patients2018-11-15T03:30:51+00:00

We can help you whether you have seen a physician or not. If you have not seen a physician, we can help you best determine a physician who is appropriate for your condition.

If you have a physician’s prescription, please have it with you. Also, please bring your insurance information with you. As a courtesy we will bill your
insurance company, if you would like.

On your first visit, please arrive 15 minutes early to complete the required forms and change clothes if necessary. It is best to wear loose comfortable clothing and knee injury patients should bring or wear a pair of shorts. Please change your clothes before your appointment begins.

mature woman excersizing

We want to provide you with outstanding patient services.
Please read our guidelines to assist in doing that for you. If you have questions, please ask.

Patient Responsibilities

Since all plan-benefits vary, it is important that all clients contact their insurance company and clarify your outpatient physical therapy plan’s benefits prior to starting physical therapy. We will do our best to help you understand your benefits. Since we are not your insurance company, we cannot guarantee eligibility, the extent of coverage or any promise of payment by your insurance. Some insurance companies employ a “utilization review company” that controls access to your benefits so you should also ask if there is a pre-authorization process required.

If you are utilizing your insurance for physical therapy services, we will collect an estimate of your patient portion at the time of service. After each appointment, our medical biller will submit claims on your behalf. Claims are generated based on actual services rendered with each date of service. Insurance companies typically take between three to six weeks to process a claim, but it is not uncommon for them to take six months or longer to process a claim. Once a claim has been processed, based on their fee schedule, we both will receive an Explanation of Benefits from your insurance company. If you have any further financial responsibility, you will receive a bill from our billing office. Your obligation is to pay it within 30 days. By law, all co-pays must be paid at the time of service. If you have a deductible, fees are collected until the deductible amount is met.

For those without health insurance or insurance that we are not contracted with, we offer competitive self-pay rates. If you would like more information or have additional questions on our self-pay options, please call us between 9am and 5pm Monday through Friday.

Appointment Scheduling

We strongly recommend that you make your physical therapy appointments well in advance to ensure the most convenient timing for you, and to avoid delays and breaks in treatment. You can schedule your appointments on either the Lobby or Mezzanine levels at HealthWell’s San Francisco physical therapy office, Monday through Friday from 9am to 5pm.

You may also schedule your appointment by calling us at 415-921-1211. If you wish to leave a message after-hours, please dial extension 201.

Clinic Policies

We make every effort to remind you of your appointment at HealthWell. As a courtesy, our staff will confirm your appointment 48 hours before your scheduled appointment time. Please be aware that you are still responsible for giving 24-hour notice should you need to reschedule or cancel an appointment, regardless of whether or not you received a reminder call.

Cancellations

We require a minimum of a 24-hour notice, should you need to cancel or reschedule an appointment. Please call us at 415-921-1211 to cancel or rescheduled. You will be charged for missed appointments and appointments canceled less than 24-hours from your scheduled appointment.

Payments

In an effort to provide cost-effective services to you, all PPO patients who have deductibles are required to make payments at the time of service until the deductible amount is met. Visa and Mastercard, check and debit cards are accepted. Copies of your bill are available from our billing office.

Office Records and Chart Notes

All patient records are kept strictly confidential. We must have a signed authorization on file to process your insurance claims. To provide a copy of your file to another health care provider, an attorney, or other interested party, we must have a signed release.

Insurance

Many of our patients can use medical insurance to help cover the cost of their treatment. However, the vast majority of insurance providers do not cover treatment in full. Patients are responsible for all deductibles, co-insurance and/or copay amounts. We cannot guarantee eligibility, extent of coverage or any payment. As a courtesy to our patients, we will attempt to intercede on your behalf. Ultimately, however, patients are responsible for any outstanding balance.

The PPO insurance companies listed below have paid for some portion of services rendered at HealthWell.  Please contact your insurance provider directly to understand the specific coverage details of your plan. HealthWell will do our best to check your benefits before your first visit.

Click here for a form to help you verify your insurance findings.

Benefit coverage information given to us on your behalf by insurance companies are not a guarantee that we will be paid by your insurance company.  Providers make the decision at the time of each claim as to how much they will pay.

We accept:
  • Aetna
  • Alliance
  • Blue Cross
  • Blue Shield
  • Cigna
  • Healthnet
  • Health Service System
  • Labor Union
  • United Healthcare

In addition, HealthWell accepts Medicare and all automobile insurances. We are not contracted providers for any HMO insurances, Hill Physicians, or for most Brown and Toland plans unless they are Point of Service (POS)

Please expect to pay your co-payment or co-insurance at the time of the appointment.

woman running on beach
man stretching arms
mature man exercising
runners stretching

We are committed to getting optimum results for every patient.

HealthWELL

Our premier location and easy access reduces your stress. Our office location is the round high-rise building, on the southeast corner, across from St. Mary’s Cathedral at the intersection of Gough at Geary Blvd. Our convenient San Francisco location offers FREE parking in our parking lot, and non-metered street parking also available. Several San Francisco Muni Lines are available to reach us.