We can help you whether you have seen a physician or not. If you have not seen a physician, we can help you best determine a physician who is appropriate for your condition.

If you have a physician’s prescription, please have it with you. Also, please bring your insurance information with you. As a courtesy we will bill your
insurance company, if you would like.

On your first visit, please arrive 15 minutes early to complete the required forms and change clothes if necessary. It is best to wear loose comfortable clothing and knee injury patients should bring or wear a pair of shorts. Please change your clothes before your appointment begins.

Safety Procedures

Our all private treatment rooms and staggered appointment scheduling ensures maximal safety. To keep you, your family and our staff safe, we continuously sanitize the clinic and screen all patients and employees at the door before entering treatment areas. Our goal is to provide the safest space possible for our patients and staff.

As standard practice, we sanitize all surfaces with a disinfectant. During this current threat, we have increased our sanitizing efforts and are wiping all surfaces between clients including doorknobs, chairs, counter tops, weights, and equipment. And, as always, we change all linens after each client.
In addition:

• We have staggered patient appointments and reduced the number of people in the clinic.
• We have reduced the waiting area and spread out chairs and equipment.
• We are taking the temperature of every employee and patient at the door prior to entering the treatment areas.
• Every person who enters our clinic is asked a list of screening questions through which we determine whether or not to provide clinic-based care (based on responses to the questions).
• We are requiring patients and staff to stay home if ill.
• As always, we frequently wash our hands.
• All of our staff and clients are required to wear masks.

Healthwell will be waiving cancellation fees that are due to illness during the Pandemic although we can easily change a clinic appointment to a telehealth appointment. Please call 24 hours ahead of time to cancel any appointment as per our cancellation policy.

PLEASE STAY HOME if you believe you have been exposed to the virus, even if you are not showing any symptoms.

STAY INFORMED. The CDC has the most current information about the virus, including everything you need to know about how the virus spreads, how it’s treated, how to protect yourself, and what to do if you get sick. Stay on top of the latest by visiting the CDC website, which is being updated frequently.

Patient Responsibilities

Since all plan-benefits vary, it is important that all clients contact their insurance company and clarify your outpatient physical therapy plan’s benefits prior to starting physical therapy. We will do our best to help you understand your benefits. Since we are not your insurance company, we cannot guarantee eligibility, the extent of coverage or any promise of payment by your insurance. Some insurance companies employ a “utilization review company” that controls access to your benefits so you should also ask if there is a pre-authorization process required.

If you are utilizing your insurance for physical therapy services, we will collect an estimate of your patient portion at the time of service. After each appointment, our medical biller will submit claims on your behalf. Claims are generated based on actual services rendered with each date of service. Insurance companies typically take between three to six weeks to process a claim, but it is not uncommon for them to take six months or longer to process a claim. Once a claim has been processed, based on their fee schedule, we both will receive an Explanation of Benefits from your insurance company. If you have any further financial responsibility, you will receive a bill from our billing office. Your obligation is to pay it within 30 days. By law, all co-pays must be paid at the time of service. If you have a deductible, fees are collected until the deductible amount is met.

For those without health insurance or insurance that we are not contracted with, we offer competitive self-pay rates. If you would like more information or have additional questions on our self-pay options, please call us between 9am and 5pm Monday through Friday.

Appointment Scheduling

We strongly recommend that you make your physical therapy appointments well in advance to ensure the most convenient timing for you, and to avoid delays and breaks in treatment. You can schedule your appointments on either the Lobby or Mezzanine levels at HealthWell’s San Francisco physical therapy office, Monday through Friday from 9am to 5pm.

You may also schedule your appointment by calling us at 415-921-1211. If you wish to leave a message after-hours, please dial extension 201.

Clinic Policies

We make every effort to remind you of your appointment at HealthWell. As a courtesy, our staff will confirm your appointment 48 hours before your scheduled appointment time. Please be aware that you are still responsible for giving 24-hour notice should you need to reschedule or cancel an appointment, regardless of whether or not you received a reminder call.

Cancellations

We require a minimum of a 24-hour notice, should you need to cancel or reschedule an appointment. Please call us at 415-921-1211 to cancel or rescheduled. You will be charged for missed appointments and appointments canceled less than 24-hours from your scheduled appointment.

Payments

In an effort to provide cost-effective services to you, all PPO patients who have deductibles are required to make payments at the time of service until the deductible amount is met. Visa and Mastercard, check and debit cards are accepted. Copies of your bill are available from our billing office.

Office Records and Chart Notes

All patient records are kept strictly confidential. We must have a signed authorization on file to process your insurance claims. To provide a copy of your file to another health care provider, an attorney, or other interested party, we must have a signed release.

Insurance

Many of our patients can use medical insurance to help cover the cost of their treatment. However, the vast majority of insurance providers do not cover treatment in full. Patients are responsible for all deductibles, co-insurance and/or copay amounts. We cannot guarantee eligibility, extent of coverage or any payment. As a courtesy to our patients, we will attempt to intercede on your behalf. Ultimately, however, patients are responsible for any outstanding balance.

The PPO insurance companies listed below have paid for some portion of services rendered at HealthWell.  Please contact your insurance provider directly to understand the specific coverage details of your plan. HealthWell will do our best to check your benefits before your first visit.

Click here for a form to help you verify your insurance findings.

Benefit coverage information given to us on your behalf by insurance companies are not a guarantee that we will be paid by your insurance company.  Providers make the decision at the time of each claim as to how much they will pay.

• Aetna
• Alliance
• Blue Cross
• Blue Shield
• Cigna
• Healthnet
• Health Service System
• Labor Union
• United Healthcare

In addition, HealthWell accepts Medicare and all automobile insurances. We are not contracted providers for any HMO insurances, Hill Physicians, or for most Brown and Toland plans unless they are Point of Service (POS)

Please expect to pay your co-payment or co-insurance at the time of the appointment.